Frequently Asked Questions (FAQs)
How do I reset my password?
To reset your password, go to the login page and click on "Forgot Password." Follow the instructions to reset your password via email.
How do I update my account information?
You can update your account information by logging into your account and navigating to the "Profile" section. Make the necessary changes and save your updates.
What should I do if I encounter a technical issue?
If you encounter a technical issue, please try restarting your application or clearing your browser's cache. If the problem persists, contact our support team for assistance.
How can I contact customer support?
You can contact our customer support team via email at or call us at +91-8302624998. We’re available Monday to Friday, 9 AM - 6 PM (EST).
What information should I provide when contacting support?
When contacting support, please provide your name, email address, and a detailed description of your issue or question. If applicable, include any error messages or screenshots to help us resolve your issue more efficiently.
How long does it take to receive a response from support?
Our goal is to respond to all support inquiries within 24 hours. During peak times, it may take a bit longer, but we strive to provide timely assistance.
Can I track the status of my support request?
Yes, once you submit a support request, you will receive an email confirmation with a reference number. You can use this number to track the status of your request by replying to the email or contacting us directly.
What should I do if I don’t receive a response?
If you do not receive a response within the expected timeframe, please check your spam or junk email folder. If you still have not received a response, contact us again with your reference number to ensure your request is addressed.
How can I cancel or change my support request?
If you need to cancel or change your support request, please reply to the confirmation email with your updated details or contact our support team directly with your request.
Is support available outside of regular business hours?
Our primary support hours are Monday to Friday, 9 AM - 6 PM (EST). For urgent issues outside of these hours, please use our emergency contact option available on our website or in the support documentation.
How do I update my contact details with your support team?
To update your contact details, please log into your account and go to the "Profile" section. Update your information there and save the changes. Alternatively, you can contact our support team to assist with updating your details.
Troubleshooting Tips
- Ensure you have the latest version of the software installed.
Contact Us
If you need further assistance, please reach out to our support team:
Phone: +91-8302624998
Support Hours: Monday to Friday, 9 AM - 6 PM (EST)